FAQ (Frequently Asked Questions)
We’ve compiled answers to some of the most common questions to help you navigate your experience with Daulina’s Lingerie. If you don’t find what you’re looking for, feel free to reach out to us directly.
General Questions
What is Daulina’s Lingerie?
Daulina’s Lingerie is a brand dedicated to empowering women through custom-fitted and uniquely designed lingerie. We create pieces that blend style, comfort, and individuality, catering to all women, including those with special sizing or post-surgery needs.
Do you have physical stores?
Currently, Daulina’s Lingerie operates exclusively online to provide a seamless shopping experience and a wide range of options at your convenience.
Orders and Payments
How do I place an order?
Placing an order is simple:
- Browse our collection and select your favorite items.
- Choose your size and quantity, then click "Add to Cart."
- Proceed to checkout, enter your details, and make your payment.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other popular payment options depending on your region.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours of placement. After this period, they may already be processed. Contact us immediately at daulinasbusiness@gmail.com if you need to make changes.
How will I know if my order is confirmed?
After placing your order, you’ll receive a confirmation email with your order details. If you don’t see it, check your spam folder or contact our support team.
Shipping and Delivery
What are your shipping options?
We offer several shipping options to suit your needs, including:
- Standard Shipping: 5–7 business days
- Express Shipping: 2–3 business days
- Overnight Shipping: 1 business day (available on select orders).
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this number to monitor your package's journey.
What happens if my order is delayed?
While we strive for timely delivery, delays can occur due to unforeseen circumstances. If your package is delayed, contact us at daulinasbusiness@gmail.com for assistance.
Products and Sizing
How do I find the right size?
Our Size Guide is available on each product page to help you find the perfect fit. For custom sizing, you can provide your measurements during checkout or consult our guide on how to measure yourself accurately.
Do you offer custom-fitted lingerie?
Yes, we specialize in custom designs tailored to your unique shape and needs. This includes post-surgery bras and other specialty items.
What materials do you use?
We use high-quality, breathable fabrics like cotton, lace, and microfiber to ensure comfort and durability. Specific material details are listed on each product page.
Do your bras offer support for larger sizes?
Absolutely! Our bras are designed to provide support, comfort, and style for all sizes, including larger busts.
Returns and Exchanges
What is your return policy?
We accept returns within 7 days of delivery for items that are unworn, unwashed, and in their original packaging. Custom and sale items are not eligible for return. For full details, visit our Returns and Exchange Policy page.
Can I exchange an item for a different size or color?
Yes, exchanges are available for eligible items. If the item you want is out of stock, we’ll issue a refund.
How long does it take to process a refund?
Refunds are typically processed within 7–10 business days after we receive and inspect the returned item.
Do I have to pay for return shipping?
Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.
Special Features
Do you offer lingerie for post-surgery needs?
Yes, we provide specially designed bras and lingerie for women who have undergone surgery, ensuring both comfort and style.
Do you have options for maternity or nursing lingerie?
Yes, our collection includes maternity and nursing-friendly options to support women during and after pregnancy.
Promotions and Gift Cards
Do you offer discounts or promotions?
We frequently run promotions and sales. Sign up for our newsletter to stay updated on the latest offers.
Can I purchase a gift card?
Yes, digital gift cards are available in various denominations. They make the perfect gift for loved ones!
Need More Help?
If your question isn’t answered here, don’t hesitate to contact us. We’re here to ensure you have a seamless and enjoyable experience with Daulina’s Lingerie.
- Email: daulinasbusiness@gmail.com
- Live Chat: Available during business hours on our website
Thank you for choosing Daulina’s Lingerie!